Contact us

Express delivery: 2 working days / Standard delivery: 5 working days.

Purchases made from the e-shop can be returned within 14 days after the date of delivery. Items must be sent back in their original packaging to:

LÕU.YETU – Chez Logtex
2 Rue William et Catherine Booth
10 000 TROYES, France

Refunds will not be given for items that have been damaged, worn or personalised. We are unable to offer exchanges.

Items bought in boutiques can be exchanged within a month and must be accompanied by the receipt.

All of our jewellery items are guaranteed for 1 year. To help us put the smile back on your face, please return the item in its original packaging to our workshop at:

LÕU.YETU – Atelier 13, rue Dieu, 75010 Paris

Check out our tips on how to look after your jewellery.

Our Louves are really sorry there’s been a problem.
Please feel free to drop us a line to let us know what happened. You can send back your item to the following address:

LÕU.YETU – Chez Logtex 2, rue W. et C. Booth – 10000 Troyes

You’ll be sent the correct item at no extra charge. Please send us your order number and details of the missing item using the form below. We’ll get back to you within 24hrs.

Use the form below to ask us any questions and our Louves will reply as quickly as possible <3